New order

[Fryedeggslol]

Hi ive placed an order for the iPhone 17 pro max I have recived and email with ako code its been 48 hours I have no clue if ive been accepted or not money has been taken and can't seem to get a straight answer over the phone, can any one tell me if ako order number means im approved or am I wasting my time ?

[Will_bar06]

I have ordered this phone online a few days ago and I’m still waiting for it to be even dispatched and another member of EE have told me that it is within 28 days or more is this true if so I am thinking of cancelling and leaving EE

[Schockwave]

@wrightie248 , if you ordered a sim online and not a new phone, then you do not have a tracking order, SIM cards are sent via second class post.

If you ordered a phone, then please tell us what model, colour and storage size, as one of the staff can take a look as to roughly how long it will be until you can expect your device.

[Schockwave]

@Will_bar06 , if you read above you could have found your answer, to expect delivery within more than 28 days, as @Linzi_H  has already stated.

[Schockwave]

@Will_bar06 , I have already replied to your other thread, no need to start a new one, devices are delivered on a first come first serve basis, so customers who ordered before you and have been waiting longer than you, will get them first. This is down to Apple not delivering enough, and as they are a new model and very popular can take up to 28 days to deliver, but could be sooner as stocks are replenished, patients is a virtue, but if you want it quicker, then order from. Apple, if they can deliver sooner, nothing stopping you.

[wrightie248]

I ordered a sim only phone. 

iPhone 17 pro max - deep blue - 256gb - ordered on the 19th September. It did previously say more than 28 days but now states within 28 days. 

[Linzi_H]

Hi @wrightie248 

That's correct, for your order placed on 19/09/25 for the iPhone 17 Pro Max 256GB Deep Blue, the expected dispatch time is within more than 28 days. The guidance for your specific delivery will not change. 
We're working on orders on a first-come first-served basis, and we'll be in touch once stock is assigned to your order.

Linzi 

[Brady1808]

I put an order in for the new iPhone and ee have took the upfront cost but since then I haven't heard a word of when the phone is arriving no text no nothing anytime I try to track said its timed out try again with uptodate information but that's the only information I have 

[Michael_D]

Hi @Brady1808 

Welcome to the community.

I know you'll be keen to get your hands on your new phone.

Many of the new iPhone versions do have a back order list, so there is a wait until it would be dispatched.

If you let me know which model you ordered, including colour and storage size, as well as the date you placed the order, I'll take a look at the estimated timescales.

Michael

[Gkaur211]

Hello Michael,  

sorry to jump in. My deep blue 17 pro max 256gb was ordered on 19th September. I have raised a complaint as the tracker hasn’t moved. The EE chat team said that he’ll be delivered on 20th Oct max. I don’t see how as there’s nothing from DPD

[ebonskyex]

Don’t believe the chat team they don’t have a clue, if you want more accurate response you’ll have to ring up, thats what they keep telling me. I’ve also raised a complaint as heard nothing about mine either im fed up of it how they can take deposits but leave people with no information