New order tracking

Murdyindy · ‎19-12-2022

Hello I ordered a new phone on Saturday and have only received an email with the order number and nothing else. It’s not showing tracking info yet. I assumed it would be delivered within 24 hours. Starting to panic now as I wanted it In time for Xmas. Any advice ?

Northerner · ‎19-12-2022

Hi @Murdyindy

What device did you order?

If an iPhone 14 try search the forum.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Murdyindy · ‎20-12-2022

It was an iPhone 13. So just assumed there wouldn’t be much issue with that ?

James_B · ‎20-12-2022

Hi @Murdyindy,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

James

Murdyindy · ‎20-12-2022

Hi James

it was the 128gb in the blue colour?

James_B · ‎20-12-2022

Hi @Murdyindy,

I've checked and that model is showing as in stock.

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James