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New customer

LeeOates
Investigator
Investigator

I have ordered a new phone from EE, I have never been a customer before but liked the deal and went ahead and decided to leave a network I have been with for at least twenty year's. After speaking with my wife I decided to try and order her the same..... However I cannot track my order for an unknown reason so after trying for almost an hour being redirected here, there, and everywhere, to no avail I'm not sure as to cancel my order and stay where I am? I can upgrade both our phones with our current network, that would mean that EE would be missing out, potentially on not just one new customer but two! I would appreciate greatly a response as to why this has happened as I have followed all instructions, I am just getting a page saying sorry we are unable to provide this information??? Many thanks in anticipated replies, if any.

15 REPLIES 15
gavin29
Established Contributor
Established Contributor

Yh I know it's pointless I ain't stupid he didn't state he didn't have a sim from ee tho he could of got a sim from the shop no one knows 

XRaySpeX
EE Community Star
EE Community Star

@gavin29 : In fact yours is better as mine requires an EE mobile no. to call mobile CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I haven't removed anything. I'm new to all this, apologies if I have       Lee

 

gavin29
Established Contributor
Established Contributor

No not u mate 

gavin29
Established Contributor
Established Contributor

Call 0800 956 6000 tomorrow option 2

I have tried this but to no avail. Thank You for your advice though it's appreciated   Lee