28-04-2024 01:34 PM
Hi was wondering if anyone can help, I applied for a contract as a new customer and have had the £30 upfront taken from my bank but never received an order confirmation or anything at all?
28-04-2024 03:39 PM
Hi @kriswatson,
Welcome to the EE Community. 🙂
When did you place your order?
Have you checked your spam email folder?
Is the payment showing as pending or completed in your banking app?
James
28-04-2024 03:45 PM
I placed my order earlier today around 1pm, the £30 upfront is pending from my bank account but I never received a email confirmation or anything, I’ve checked my spam and junk folder
28-04-2024 04:01 PM
Hi @kriswatson,
Please contact our sales team on 0800 956 6000 so a member of the team can check the status of your order.
They'll be happy to help. 🙂
James