New Phone Delivery Delay

Doshingham
Explorer

‎29-12-2022 11:52 AM

Upgraded to the Pixel 7 Pro Snow on the 26th December. It did say in stock and dispatched within 1 working day, but no updates since and tracking the order just says "Sorry, we can't show your order details right now."

Obviously this is a holiday period and I know it will be delayed to some extent, but just wanted any kind of update as to when normal service will resume and a rough ETA on delivery if possible?

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3 REPLIES 3
Katie_B
EE Community Support Team

‎29-12-2022 01:23 PM

Hello @Doshingham. 

Thanks for ordering with us. 

Could you please confirm what memory size you ordered?

I would love to see if I can look into this further for you. 

Katie

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Doshingham
Explorer
In response to Katie_B

‎29-12-2022 06:05 PM

Hi Katie,

It was the 128gb version.

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Katie_B
EE Community Support Team
In response to Doshingham

‎30-12-2022 07:11 AM

Thanks for getting back to me @Doshingham. 

I have checked and can confirm this phone is in stock. 

Please give us a call on 150 so our customer care team can chase your order further. 

Katie

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