My order

[Ijomaj]

I placed an order,£30 upfront fee was taken from my account but I can’t see the order or order information 

[Debbie_G]

Hi @Ijomaj.

Welcome to the community.

I know you'll be keen to get an update on your order.

Have you been able to check your Junk/Spam folder for any emails from EE?

When did you place your order?

Debbie

[Ijomaj]

I placed the order last night ?

Mr Logistics

[Debbie_G · Accepted solution]

Thanks for letting me know @Ijomaj.

If your order was placed online, it would be processed by our Digital Sales Team within 24 hours. You’ll receive an email acknowledgement once they’ve received it, followed by another email once it’s been processed.

If you haven’t received either email, it’s best to call our team directly so they can check the status for you.

Debbie