My Order

[Naimish]

Hi, 

I have placed an order just now for for Iphone 16 pro max 1TB Pay as you go. From my bank 30£ has been taken but there is no any information regardig an order details. i have checked my spam folder in email but there is nothing. 

[Peter_W]

Thanks @Naimish.

I'm going to send you over a private message with a few more details on how you can get this checked out further.

Peter

[Naimish]

i am not able to connect with them 

[Wishforall]

Hi, 

If you have paid the £30 the order has been accepted. You should receive an email soon. 

Please note there is currently no stock so delivery can take anywhere from 28 days + to be delivered. 

enjoy your new phone! 

[Danielleh1995]

I was wondering when it was coming 

[Leanne_T]

Hi @Danielleh1995 

Thanks for coming to the community. 

Which model device including memory size and colour did you order? 

Thanks 🙂

Leanne.

[Shandar21]

What's this thing about does it  build your credit  score?

[Leanne_T]

Hi @Shandar21 

Thanks for coming here. 

If you ordered a contract from EE this would require a credit check. Our Credit Files Explained page has more details that may help.

If you are referring to the community, please see the EE Community guidelines - The EE Community article for information on the community 🙂

Leanne. 

[Otor2691]

Hi @Leanne_T  I’ve got a little question. If I add an additional phone to my account and this was done on Friday , when should I expect it to be processed ? 

I placed an order for an iPhone 16 pro max yesterday and all I’ve gotten is the order confirmation email with the tracking starting xko. Do I wait until Monday before it’s processed? 

[Otor2691]

If I place an order for a phone on Friday , when should I expect it to be processed 

I placed an order for an iPhone 16promax yesterday and all I got was the confirmation email with tracking number starting xko but that tracking doesn’t work on the order form. Should I just wait until Monday for it to process ? 

[Ali_A]

Hi @Otor2691 

Welcome to the Community. 

You can track your order on our Track Your Order page.
 

Order processing may depend on stock levels. Which Colour and memory version 16 Pro Max did you order? 

Ali