My Order

[Naimish]

Hi, 

I have placed an order just now for for Iphone 16 pro max 1TB Pay as you go. From my bank 30£ has been taken but there is no any information regardig an order details. i have checked my spam folder in email but there is nothing. 

[Chris_B · Accepted solution]

@Naimish  EE don’t sell that device on PAYG if they did you’ll have to purchase the device outright first at £1734.66  as that’s what it costs on contract.     But have you checked your spam folder ?  When did you order this ? 

[Naimish]

Around 2:30pm on 11th oct

[Naimish]

That was a 36moths pf contaract with 72.35£ per month and upfront of 30£. Tranc has been gon through but i did not get any mail regarding order number or id. or a proof of purch

[Christopher_G]

Hi @Naimish 

Welcome to the community.

If the £30 has been taken, the order must be being processed. Have you checked your spam/junk folder? If you'd like someone to confirm your order, I recommend speaking with our Mobile Care team.

Chris

[Naimish]

AND how can i aproch with the mobile care team. i have checked my spam folder there is nothing. 

[Christopher_G]

If you click on this Contact Us link, you'll find some contact information on there, @Naimish 

Chris

[Naimish]

i have alredy gone thorgh wuth that page but cant find any relevent information

[Christopher_G]

Was it an upgrade or a brand new line that you ordered, @Naimish?

Chris

[Naimish]

Its brand new phone and i am new customer