My EE order is missing from my account after signing up

[Scarlett32]

Hi,

I signed up for an EE unlimited SIM plan, but the order does not appear in my EE account or app.

I also have not received any confirmation email or my eSIM details, so I am unable to access or use the EE service.

I thought the order had not gone through, so I moved my number to another provider using the PAC code.

However, I have received a bill from EE and the payment was taken from my bank account today, which makes me think that an account or contract may have been created. I would like to confirm whether I have an active EE contract and what happened with my order.

Could someone from EE please check this for me?

Thank you. 

[XRaySpeX]

@Scarlett32 : Not from here they can't! This public user discussion forum can have no access to your specific account. You need to raise this with CS.

[Leanne_T · Accepted solution]

Hi @Scarlett32 

Thanks for coming to the community. 

If you've received a bill the contract has been set up for you and will be ready to us. If you're unable to download the eSIM in the EE app on your device, please contact us as advised and the team will be happy to help. 

For ways to get in touch please see our contact us page. 

Leanne.