Missing galaxy watch

M_woo009 · ‎03-07-2023

Hello.

I recently upgraded to a Samsung galaxy s23 and the plan included a galaxy watch. It hasn't arrived and I've not received any email or notification to allow me to claim it which I was told to expect

Northerner · ‎03-07-2023

Hi @M_woo009

You will receive the watch 14-30 days after you receive your handset to the billing address. If this time has passed then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎03-07-2023

Hi @M_woo009

You will receive the watch 14-30 days after you receive your handset to the billing address. If this time has passed then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.