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Manchester

Mar2shka
Visitor

‎26-12-2022 01:21 PM

Hello, I placed an order for a new phone this morning and didn't receive confirmation email with order number. The upfront payment gone through.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎26-12-2022 02:36 PM

Hi @Mar2shka 

Your order won't be processed until Tuesday/Wednesday becase of the holidays. 

You'll receive a text from DPD when your delivery is due.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
MamaKax1
Visitor

‎15-01-2023 11:26 PM

I ordered an upgrade today. The person I spoke to said I’d receive a confirmation email, I haven’t done so. I’m concerned the order will go to wrong address

0 Helpful
Katie_B
EE Community Support Team
In response to MamaKax1

‎16-01-2023 07:51 AM

Good morning @MamaKax1. 

Thanks for ordering with us. 

Did you order over the phone, in store or online?

Katie

0 Helpful