Mac book Neo

[Dan551]

I ordered a MacBook Neo 512gb indigo back on the 23rd of September, it has now been 29 days. Whenever I seek an update I get told nothing, which has me fearing it could be another 28 days: I am in desperate need of this laptop as my studies are starting to intensify.  I don’t need an accurate time frame I just need reassurance that this order is not going to take another 28 days or at least a window of when you guys are expecting deliveries. 

I understand the ambiguity and why you keep the information vague but a total lack of information is extremely frustrating. 

[Rach_H · Accepted solution]

Hi @Dan551,

Welcome to the Community!

We want to get your Macbook to you as swiftly as possible but we do not have any further guidance on delivery at this point in time. It may be worth reaching back out to the team as they will be able to give you more of an accurate update, as we do not have account access here on the Community.

Rach

[Dan551]

Hi 

unfortunately I tried that before posting on the community. No one is able to give me any kind of information, not even a wide window. I also get different conflicting information on different calls, one person tells me it could be another 28 days another tells me it will be very soon. So you can understand my frustration.  

[Leanne_T]

Hi @Dan551 

I'm sorry we have no further information on when your order will be delivered.

As soon as we have your order and this has been dispatched, you will receive tracking details from the courier for the delivery. 

Leanne.

[Jessiee98]

I have now been waiting 42 days since ordering my MacBook Neo, I called EE today and was given no time frame in which it could arrive, they just said they are waiting for stock to arrive which could be today, tomorrow, they don’t know, very frustrating as when I ordered mine it first said 1-3 working days then changed to 28+ after completing the order. 

[Dan551]

I feel like even telling you today or tomorrow is poor communication on there front. Last week I was told it would be “very soon”, it's clear they have no access to incoming stock information, or even where we are on the allocation Que/waiting list. It would  be great to have a bit more honesty and transparency.  I understand that Apple done prioritise the stock to Networks as much as direct retailers, but availabily has generally improved everywhere so hopefully that's a good sign