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MISSING ORDER NUMBER

IZZY1996
Explorer

‎31-10-2022 11:39 AM

Hi i ordered a new phone on saturday, made them promise it would be delivered on Monday (today) as i am going abroad tomorrow - i got a confirmation email with no order number, so i cant track the order. what do i do? i need it delivered today.

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5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

‎31-10-2022 11:50 AM

Hello @IZZY1996 ,

Welcome to the community,

What phone did you order, colour and storage size?

You will receive confirmation of delivery from DPD the evening before delivery and one on the day of delivery with a one hour window.

This is not customer service and there is no access to accounts, you would have to ring customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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IZZY1996
Explorer

‎31-10-2022 12:05 PM - last edited on ‎31-10-2022 01:08 PM by EE Community Moderator

I got a tracking number from a customer service agent: xxxxxxxxxxx

but tracker says its the wrong format, what is the right format? 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

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IZZY1996
Explorer
In response to Schockwave

‎31-10-2022 01:04 PM

iphone 14, starlight, 128 gig. My phone was stolen, which they knew, so a text message would be useless. Why is the tracking number missing from the confirmation email - seems to be a problem for a lot of people. 

The agent i spoke to told me i had a Monday delivery slot so i dont know why i didnt receive a tracking number. 

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Chris_B
EE Community Star
EE Community Star
In response to IZZY1996

‎31-10-2022 01:48 PM - edited ‎31-10-2022 01:57 PM

@IZZY1996  you don’t get a tracking number when you place an order because device has to be allocated to you first.  This isn’t done when you place the order what you get a confirmation of order with an order number starting with XKN or XKO.   You receive a tracking number once a device has been allocated to you.  

Can you create a DPD account online and use the same email address you use with EE, from there you can see if an order is out for delivery or even a pending delivery.  

And as you say you made them promise you’ll have it Monday.  Unfortunately delivery’s don’t work on what you make someone promise.   More so when they don’t work in distribution and have no control over it.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
IZZY1996
Explorer
In response to Chris_B

‎31-10-2022 01:50 PM

well i made them promise - and they informed me i had a monday delivery slot so...

and thanks i will do as you say about the DPD account
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