Hi there,
I upgraded my phone last Monday, expected delivery the next working day. Despite no confirmation of shipping after contacting EE it had been shipped but was stuck at my local DPD depot, after multiple calls (and hours on the phone) between EE and DPD my phone is still there over a week later. According to my last conversation with EE it is now being returned to them and it is then my responsibility to then re-upgrade when they finally receive the phone back and revert me back to my old plan - they can't just send me a replacement!
Problem being the phone still hasn't left DPD or been scanned and could be lost. I was told yesterday if it had been 'lost' they would replace it but they can't just send me a new one if DPD haven't claimed it as lost.
I'm baffled that I've put it so much time and stress into sorting out a problem that should be EE's to rectify. I'm really disappointed in this policy and would have expected better. If anyone has any advice on this I'd appreciate it, as tomorrow I'm going to have to do more calling DPD and EE.
