Just placed an order for iPhone 16

Sarah512 · ‎26-12-2024

Just placed an order and paid 30£ upfront however no confirmation details or email and also no order number this looks like a scam ...

This is ridiculous I can't track progress .... But yet you have my money 😔

Really need some help

Northerner · ‎26-12-2024

Hi @Sarah512

1. The money is ring fenced by your bank pending EE request so EE don't have anything from you.

2. Its a bank holiday and if you are lucky your order maybe processed tomorrow.

Until your order is processed and you receive an order number.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎26-12-2024

Hi @Sarah512

1. The money is ring fenced by your bank pending EE request so EE don't have anything from you.

2. Its a bank holiday and if you are lucky your order maybe processed tomorrow.

Until your order is processed and you receive an order number.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Katie_B · ‎27-12-2024

Hello @Sarah512.

Thanks for coming here.

Your order should be picked up today from our digital sales team.

Have you been able to check your Spam/Junk folders to see if your confirmation email has been directed there?

Katie