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Ineligible for upgrade

MCP2
Explorer

‎05-02-2023 04:58 PM

Hi

I am trying to upgrade (having had the phone for four years) but it's saying I'm ineligible, which can't be right? When I try to "upgrade online" it says N/A. Please can you help?

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-02-2023 05:02 PM

What does texting UP to 150 say?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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MCP2
Explorer

‎05-02-2023 05:07 PM

No reply when texting UP to 150!

0 Helpful
Christopher_G
EE Community Support Team
In response to MCP2

‎06-02-2023 07:57 AM

Hi @MCP2 

Are you on contract at the moment or pay as you go?

Chris

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