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Incomplete order?

Scotty_862
Visitor

‎03-12-2024 05:47 PM

I went through the process of ordering a S24 Ultra  / contract, via the EE website 4 days ago. I went through the entire process, including credit checks and initial £30 payment.

When I advanced the process, I got a blank, unresponsive web page.... I received no email confirmation regarding the order, but the payment is marked as 'pending' by my bank.

I have phoned customer services several times, but gave up when placed in an 'up to' 30 minute queue. 

How else can I find out the status of my order?

I actually would like to back out anyway, based on this customer service experience 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎03-12-2024 06:00 PM

Hi @Scotty_862 

There is no account access on these forums. 

You'll need to speak to EE CS on 150 for both the questions you have asked. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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