INVOICE

[KrisKar]

Hallo 🙂

I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment)

Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is not a basis for warranty :(


Customer order: *******
Account: **********
Dispatch date: 2-jun-25r

thank

[ MOD EDIT : Personal details removed. Please don't post personal details in public forum, thanks ]

[KrisKar]

Hallo 🙂

I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment)

Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is not a basis for warranty :(


Customer order: *******
Account: *********
Dispatch date: 2-jun-25r

thank

[MOD EDIT : Personal details removed ] 

[KrisKar]

Hallo 🙂

I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment)

Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is not a basis for warranty :(


Customer order: ********
Account: **********
Dispatch date: 2-jun-25r

thank

[Mod edit: Please do not post personal information on the public board. Thanks!]

[KrisKar]

Hallo 🙂

I am asking you, I bought a Samsung Fold 6 from you, unfortunately I only have DELIVERY NOTE (in the attachment)

Please send me the invoice of your purchase to have a valid SAMSUNG warranty, because SAMSUNG wants an invoice - delivery note is not a basis for warranty :(


Customer order: ********
Account: **********
Dispatch date: 2-jun-25r

thank

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Schockwave]

@KrisKar , this is not customer service, but a public forum that does not have access to your account and does not know who you are, but you should find the invoice by looking at your billing and documents.

[KrisKar]

Yes, I know, but I don't have access to my old account anymore.
And there's no direct email contact with support 😞 Can anyone help me?

[KrisKar]

I would like to receive proof of purchase by my email

[Ali_A]

Hi @KrisKar 

Welcome to the community. 

Samsung will accept delivery note for warranty purpose. 
However you can give our Customer Service team a call where a guide will be able to send Proof of Purchase via email, which you can use for any warranty claims. 

Ali 
 

[KrisKar]

I contacted SAMSUNG and they shared that DELIVERY NOTIFICATION is not a purchase document and there is no warranty based on it 😞

Is there any way I can give you my shipping details? I live in Poland, and my English is poor - I prefer to email.

[KrisKar]

please help me 😞