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ID not accepted

Juliet10
Contributor
Contributor

‎29-12-2022 06:42 AM

upgraded my phone. They won’t take my Biometric ID as my proof of ID. My provisional licence expired on the 11/12/22. That’s the only ID I have. I asked to store manage what I should do then. They said they can’t do anything the contract had started but haven’t received my new phone. 

it’s not fair. They told they can’t do anything. When I called customer it sounded as thou I was the problem not cooperating. I can’t pay for an upgrade I can’t have. 

0 Helpful
11 REPLIES 11
Katie_B
EE Community Support Team
In response to Juliet10

‎30-12-2022 08:45 AM

Hello @Juliet10. 

Welcome back to the community. 

Could you confirm if you got back in touch with the local store following your previous conversation and if a cancellation was processed?

If yes, it should take around 72 hours to revert back to your original price plan.

Speak soon, 

Katie 

0 Helpful
Juliet10
Contributor
Contributor
In response to Katie_B

‎30-12-2022 08:57 AM

Hi. Yes I went to cancel the order. They refunded my preorder deposit. Looking forward to going back to my original contract. 

it expires on the 10th of January 2023. Will decide what happens next. 

0 Helpful