I placed an order for a new phone 3 days ago but have had no updates.

[Meemaw68]

I have had no updates on my order. Very frustrating. The money has been taken from my account and I have an order number. Please advise. 

[Katie_B]

Hello @Meemaw68. 

Welcome to the community. 

Please could you confirm what phone you ordered? also providing the colour and memory size. 

Katie

[Meemaw68]

Hi Katie, it was the Samsung A53 125gb in blueSent from my Galaxy

[Katie_B · Accepted solution]

Thanks for confirming @Meemaw68. 

I can't see any updates regarding this phone. I would recommend giving us a call so our customer care team can chase your order further. 

Katie