I make a order for monthly device, can I know if I’m accepted?

[Gabi1234]

@ Hello! I make a order for monthly pay device with sim card. I receive email for thanks for the orders, but the upfront amount is didn’t get from my account.

[Gabi1234]

Hello! I make a order for monthly pay device with sim card. I receive email for thanks for the orders, but the upfront amount is didn’t get from my account.

[Gabi1234 · Accepted solution]

@ Hello! I make a order for monthly pay device with sim card. I receive email for thanks for the orders, but the upfront amount is didn’t get from my account.

[Jon_K]

Hi @Gabi1234.

What device did you order?

Was it a confirmation email that you received?

Jon

[Gabi1234]

I make order for Samsung Galaxy S22 ultra. I received email with order number : xkoxxxxxxxxx but I don’t know if I’m accepted.

Many thanks!

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[Jon_K]

Usually when you receive your confirmation email, your order has been accepted, @Gabi1234.

If you're unsure, please contact our Customer Care team.

Jon