How to go from pay as you go to contract

MonaLisa457 · ‎28-08-2022

I need to go from pay as you go to contract asp

Schockwave · ‎28-08-2022

Welcome to the community,

In order to go from pay as you go to contract, you will have to speak to customer service and they will have to do a credit check first, once that is ok, and you have discussed the plan you want to be on, EE will do this for you, your number will be the same and you will be able to use the same SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave · ‎28-08-2022

Hello @MonaLisa457 ,

Welcome to the community,

In order to go from pay as you go to contract, you will have to speak to customer service and they will have to do a credit check first, once that is ok, and you have discussed the plan you want to be on, EE will do this for you, your number will be the same and you will be able to use the same SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

354- · ‎28-08-2022

@MonaLisa457 - There should be a "Shop" icon/page if you are using the latest My EE app, there should be a "Call Us" button?

Or

https://shop.ee.co.uk/pay-as-you-go-to-pay-monthly -Text Switch to 150?

Schockwave · ‎02-09-2022

@354- , there is a Shop icon at the bottom of the app, and if you click on help, you can call straight from the app and even leave feedback about the app, feedback is at the bottom of the help page.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.