Upgrade Anytime

rgillon3 · ‎02-09-2022

My phone was dropped a week ago and cracked the bottom of the screen. If I use upgrade Anytime what's the cost likely to be for a new handset as the old is no longer perfect condition?

Schockwave · ‎02-09-2022

Hello @rgillon3 ,

Welcome to the community,

I would suggest you log-in to your account and then click upgrade and you will be able to see what the cost will be for whichever phone you choose or ring customer service and speak to them, they should be able to help too.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎02-09-2022

Hello @rgillon3 ,

Welcome to the community,

I would suggest you log-in to your account and then click upgrade and you will be able to see what the cost will be for whichever phone you choose or ring customer service and speak to them, they should be able to help too.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Leanne_T · ‎02-09-2022

Hi @rgillon3

Thanks for coming here.

If you give us a call on 150 the team will let you know the cost for trading in the damaged device.

Leanne 🙂