How do i no if i was accepted

[Kimmy82911]

I placed a order for the 16pro max earlier on they took a upfront cost

Won't let me track it on the website 

Don't no if I got accepted or I didn't 

If I didn't will I get the money back or ?

I also received the xko number 

Can someone help

[Debbie_G]

Hi @Kimmy82911.

Welcome to the community.

When did you place your order? Which colour and storage size iPhone did you request?

Debbie

[Kimmy82911]

256gb 

Goldish colour and 4pm yesterday 

[Debbie_G]

Thanks for letting me know @Kimmy82911.

The iPhone 16 Pro Max, 256GB in Desert Titanium, is currently showing 'usually dispatched within 1 day'.

Once your order has been processed, you will receive a text or email from DPD, or a notification in the DPD app if you have this, when the phone is with them and ready for delivery.

If you'd like to check your order, please get in touch, and our team will be happy to help.

Debbie

[Kimmy82911]

Sorry I don't understand did it get accepted or not ? As I still haven't had a email I just had the xko number 

xko

If I didn't get accepted do I get my money back yhank you

[Mod edit: Removed order number from the community.]

[Debbie_G · Accepted solution]

I know you'll be keen to get an update on your order @Kimmy82911. 

We don't have the ability to access your account to check this for you here on the community. If you give our team a call, they will be able to get you an update on the status.

If your order has not been accepted and the payment is pending with your bank, this would be released back to your available balance within 7-10 days.

Debbie