How do I claim the Google ear buds 7a

[Nickyj34]

I upgrade a few months ago and was waiting for the Google pro buds that came free with my upgrade, I actually forgot about them as I have been waiting so long. But I have seen that they have to be claimed. I've gone through all the emails and nothing says anything about claiming them. How do you about this ? x

[Christopher_G]

Hi @Nickyj34 

Welcome to the community.

Which phone did you order and when did you order it? We'll look to see if we can find some information on this for you.

Chris

[Nickyj34]

Hi Chris, My order was placed on the 19th May 2023 Google pixel 7a thank
you so much appreciate it.

[Christopher_G]

OK, thank you @Nickyj34 

That promotion ran between 10th May - 22nd May 2023. Customers needed to claim through Google on the Google promotions page by 24th June.

Chris

[Nickyj34]

But I wasn't made aware of this, it says nothing about claiming them. So
I've been waiting for them to be delivered. But even when I've had calls
with you nothing has been mentioned about claiming them so I'm a bit
baffled by this it's one of the only reason why I picked the handset
because tou got the Google pros with them.

[Christopher_G]

How did you take the contract out, @Nickyj34? The information on claiming is usually available on-screen when you take the contract out online. Did you ask our Mobile Care team how to claim?

Chris

[Nickyj34]

I did take it out online and then when looking through the email of my
order it's states nothing about claiming them I still have the email and
I've been over it loads! There seems to be a few people with the same
issue. When selecting the phone it doesn't state about claiming them either
or else I definitely would have done this.

[Christopher_G]

The information is on the main page when you look at an offer, @Nickyj34. Have a look at this current Google Pixel Fold offer as an example. There's a section that shows the free gift and a link on how to claim.

I understand that if you had seen this, then you would have claimed. If you would like to discuss this further, I'd recommend speaking to our Mobile Care team.

Chris

[Nickyj34]

Thank you, I have tired to chat online and getting I where is there a
contact number I can call x

[Christopher_G]

All of our contact numbers are on the contact us page, @Nickyj34 

Let us know how you get on.

Chris