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Hi, I made a contract for iPhone 14 pro max 3 weeks ago, and I still haven't rec

Tdaniel89
Investigator
Investigator

‎23-11-2022 01:17 PM

Hi, I made a contract for iPhone 14 pro max 3 weeks ago, and I still haven't received it, how long will it last? Thanks

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎23-11-2022 01:27 PM

@Tdaniel89  You placed an order for a device/contract you haven’t yet stated that contract.     There is different waiting times for each model type.  What colour and storage size did you order ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Tdaniel89
Investigator
Investigator
In response to Chris_B

‎23-11-2022 01:56 PM

14 pro max 128 GB deep purple
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Chris_B
EE Community Star
EE Community Star
In response to Chris_B

‎23-11-2022 02:17 PM

@Tdaniel89  As per the website that device has a “Expect despatch in more than 28 days”  you’ll be waiting a while yet still. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Tdaniel89
Investigator
Investigator
In response to Chris_B

‎23-11-2022 02:46 PM

If I want to change the color, can I get it much faster?
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Leanne_T
EE Community Support Team
In response to Tdaniel89

‎23-11-2022 03:40 PM

Hi @Tdaniel89

Please call us on 150 or 0800 079 8586 and the team will check availability and let you know which models may be delivered sooner. 

Leanne 🙂

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