Help please

orlandokraft09
Investigator
Investigator

‎27-09-2022 07:51 PM

I ordered a phone you take my money for upfront from my bank account and i don’t receive any confirmation for my order

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎27-09-2022 08:14 PM

@orlandokraft09  Have you checked your spam folder? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
orlandokraft09
Investigator
Investigator
In response to Chris_B

‎27-09-2022 08:19 PM

Yes I checked but is nothing there

0 Helpful
Jon_K
Former EE Employee
In response to orlandokraft09

‎28-09-2022 08:05 AM

Hi @orlandokraft09.

 

When did you place this order?

 

Have you had any communication from either EE or DPD since placing your order?

 

Jon

0 Helpful
orlandokraft09
Investigator
Investigator
In response to Jon_K

‎28-09-2022 10:16 AM

I place the order last night before i type here to you . I didn’t receive any e-mail from dpd or EE about my order 

0 Helpful
Jon_K
Former EE Employee
In response to orlandokraft09

‎28-09-2022 10:30 AM

Thanks @orlandokraft09.

 

If you still haven't received an email, I'd recommend getting in touch with our Customer Care team to check your order.

 

Jon