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Hello

MrTony1
Contributor
Contributor

‎28-12-2022 10:49 AM

What a waste of time this company is I have been waiting for my new sim card for two weeks now and still no sim and when you call them all the say is the sim is on it's way telling you a load of rubbish I have tried to track it but no joy I think I will be leaving them 

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎28-12-2022 11:09 AM

Hi @MrTony1. 

I am sorry to hear your SIM has still not been received. 

When was the last call to our customer care team?

Do you live near a local EE Store?

Speak soon, 

Katie 🙂

0 Helpful
MrTony1
Contributor
Contributor
In response to Katie_B

‎28-12-2022 11:15 AM

Hello Katie I called them on the 16th of December and then said that royal mail was delivering and now there saying that dpd are delivering it 

0 Helpful
Katie_B
EE Community Support Team
In response to MrTony1

‎28-12-2022 11:27 AM - edited ‎28-12-2022 11:30 AM

Hi @MrTony1. 

Thanks for getting back to me.

Do you have a local EE Store close by?

Katie 🙂

0 Helpful
MrTony1
Contributor
Contributor
In response to Katie_B

‎28-12-2022 11:33 AM

Yes I do but I don't have any ID and I called the customer care team on the 22nd of December as well I'm not happy at all I'm thinking of cenceling my bill but I'm paying for a phone that I can't use I see it pointless 

0 Helpful
Katie_B
EE Community Support Team
In response to MrTony1

‎28-12-2022 11:34 AM

I completely understand @MrTony1. 

When you have a moment please check your community inbox. 

Kaite.

0 Helpful