Charged

lukeevans00
Investigator
Investigator

‎28-12-2022 09:23 AM

I have completed an early upgrade and paid £142, this has been taken from my account and another £142 has been held in my account. Should I contact EE to get this cancelled or just wait for it to bounce back 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎28-12-2022 09:47 AM

@lukeevans00  the £142 is what you paid to early upgrade this will show on your account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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lukeevans00
Investigator
Investigator
In response to Chris_B

‎28-12-2022 10:48 AM

In total my bank balance has gone down £284, however the second £142 is saying pending

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Katie_B
EE Community Support Team
In response to lukeevans00

‎28-12-2022 11:06 AM

Hello @lukeevans00. 

When did you process the early upgrade?

Speak soon, 

Katie.

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lukeevans00
Investigator
Investigator
In response to Katie_B

‎28-12-2022 11:17 AM

This was processed on 24/12/22

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Katie_B
EE Community Support Team
In response to lukeevans00

‎28-12-2022 11:23 AM

Thanks for getting back to me @lukeevans00. 

I would recommend getting in touch with our customer care team who can check this over for you. 

Katie 🙂

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