Hello, in connection with my invoice, I finished the subscription on 04/01/2023

Hughineata
Investigator
Investigator

‎22-02-2023 11:06 AM

Hello, in connection with my invoice, I finished the subscription on 04/01/2023 and still the entire payment was taken from my card, I want to cancel the payment and stay with only one subscription, like one l -I finished .

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎22-02-2023 11:17 AM

@Hughineata    If this is about a contract then you need to give notice to terminate.  Once the tariff reaches its minimum term it changes to a 30 day rolling contract until you give notice to terminate. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Hughineata
Investigator
Investigator

‎22-02-2023 11:21 AM

it's the second month that money has been taken from me and I don't want this anymore, I want you to cancel the card and leave the contract that is still valid

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Hughineata
Investigator
Investigator

‎22-02-2023 11:27 AM - last edited on ‎22-02-2023 12:08 PM by

XXXXXXXXXXX I finished the subscription for this number and I don't want it anymore. and I want this to remain until the end of the subscription XXXXXXXXXX

 

[Mod edit: Removed mobile numbers from public view]

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BrendonH
Community Hero
Community Hero

‎22-02-2023 12:37 PM

You need to call EE and cancel that number/line. It can't be done via online.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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