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Friends & Family code not working

user27638949t
Investigator
Investigator

Trying to order new sim only plan - all rounder for iPhone - but site is not letting me apply F&F code. Getting below error message. 
I did try with the non-iPhone all rounder plan and the code works. But I want the iPhone plan for the free Apple Music inclusive extra. 
Why is this code not working on the iPhone plan? It doesn’t say is a time-limited offer or has any promotional discount applied to it. 

Am I able to order the non-iPhone plan and change afterwards? Or will this remove the F&F discount even though is same price?

Very confusing and frustrating - hope someone from EE can clarify/escalate this?

IMG_0779.jpeg

11 REPLIES 11

So STILL unable to apply a valid Friends & Family code to a non-discounted, non-time limited SIM only plan despite the following error message appearing:

IMG_0779.jpeg

Doesn’t work on All Rounder for iPhone, but does work on the non-iPhone All Rounder plan. Why are iPhone users being penalised?! Other people have commented on same issue. 

WHY can’t this be fixed. Surely someone here can advise your back office/web development team to identify the problem….?!

 

Ali_A
EE Community Support Team

Hi @user27638949t 

The best option would be to get in touch with the employee who gave the code who can fill out the Internal FRIENDS & FAMILY webform. 

Ali