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Double Billed

OllieF1
Investigator
Investigator

‎17-12-2022 12:39 PM

Hi, Ive ordered a iPhone 14 pro max online and the connection was interupted during the payment process. It has taken the money from my account but said error ordering the phone so I order it again. I was just wondering if it has ordered 2 phones or If I can get my money back

0 Helpful
7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

‎17-12-2022 03:05 PM

Hi @OllieF1,

Welcome to the EE Community. 🙂

Are both payments showing as completed or is one pending?

James

0 Helpful
OllieF1
Investigator
Investigator
In response to James_B

‎17-12-2022 05:08 PM

Hi,

Both of the payments are still pending

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to OllieF1

‎18-12-2022 08:48 AM

Hi @OllieF1,

How many order confirmation emails have you received?

James

0 Helpful
OllieF1
Investigator
Investigator
In response to James_B

‎18-12-2022 03:12 PM

Hi, I have only got 1 email confirmation
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to OllieF1

‎18-12-2022 03:16 PM

Hi @OllieF1,

That should mean that only one order has been completed and your bank will return the unsuccessful pending payment to your balance soon.

James

0 Helpful
OllieF1
Investigator
Investigator
In response to James_B

‎18-12-2022 03:27 PM

Ok thank you
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to OllieF1

‎18-12-2022 03:49 PM

No problem @OllieF1 🙂

James

0 Helpful