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Does Anyone work on Support?

Kim1969
Investigator
Investigator

‎05-10-2022 06:06 PM

Nearly two hours waiting and then cut off, message is closed ! Is this normal I dont have time for this

 

0 Helpful
28 REPLIES 28
GarethB2
Investigator
Investigator

‎06-10-2022 04:23 PM

@Kim1969

I would be careful having your replacement delivered. It may end up with the same driver.   

Jon_K
Former EE Employee
In response to Kim1969

‎06-10-2022 04:58 PM

Let us know how you get on after receiving your call back, @GarethB2.

 

 

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Kim1969
Investigator
Investigator
In response to GarethB2

‎07-10-2022 08:25 AM

Yes that did occur to me, I have heard from someone else in Stafford the same thing has happened this week (empty box) must be getting confident didnt bother putting anything in it at all. Same scenario, delivery delayed by a day or so despite a text to confirm delivery. Hopefully they have sacked him by now.

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GarethB2
Investigator
Investigator
In response to Kim1969

‎07-10-2022 08:32 AM

It’s a joke. That driver Will, must have cleaned up. I spoke with DPD and they are not interested. All I got was ‘so what, it’s not our problem, take it up with EE’ Disgusting response from them. We will be having our replacement delivered to the EE shop. I hope yours arrives okay.

0 Helpful
Damo79
Contributor
Contributor
In response to GarethB2

‎07-10-2022 08:37 AM

EE customer care team can be just as useless to be honest

0 Helpful
GarethB2
Investigator
Investigator
In response to Damo79

‎07-10-2022 08:40 AM

Agree, however I did speak with Chris from the customer care team last night who was rather helpful. Doesn’t redeem all the negative issues I’ve had over the years though. 

0 Helpful
Damo79
Contributor
Contributor
In response to GarethB2

‎07-10-2022 08:49 AM

It's rare. last time I had something resolved, Someone higher up had to listen and read all the communication between me and them and then they phoned me to offer apologies at the service I had been provided. They then offered money off my bill. Shouldn't need to go that far, I'm in the same position again now though. They will never learn. 

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GarethB2
Investigator
Investigator
In response to Kim1969

‎07-10-2022 02:43 PM

@Kim1969 

Did you get your replacement okay?

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Kim1969
Investigator
Investigator

‎10-10-2022 10:12 AM

Hi Gareth, yes got a new phone, opened it while the driver was on the doorstep, I agree that guy must have cleaned up over a few days then probably disappeared. Short term hit then runs away, I knew straight away when I picked up the package it was light and there probably wasnt a phone inside but you hope dont you?

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