Dispatched

[Michsaunt]

Hi has anyone had their iPhone 16 dispatched email or updated on that app yet I ordered on the pre-order and it’s still not updated

[SamCrawford]

@Ali_A it was ordered over the phone with an advisor. 

[SamCrawford]

@Ali_A @This is my order number 0040904 I have removed the last 3 digits. Pro Max 512GB Black Titanium, ordered at 15:45 over the phone with confirmation coming at 16:00pm on the 13th. 

[Ali_A]

@SamCrawford 

Thanks for the details of the handset you ordered. 

Looking at the stock details, I can see  demand for the iPhone 16 Pro Max 5G 512GB Black Titanium was very high, so by 3pm on Friday the 13th the delivery guidance had changed. Any ordered placed after this time were expected to be dispatched within 21 days. 

If you haven't done so already I would strongly recommend downloading the DPD app and as soon as this has been dispatched you will be notified with the tracking details.

Ali

[SamCrawford]

@Ali_A  So does this mean the expected dates of 27th Sep - 1st October when I look at my tracker on EE is wrong then? The message suggests that is the case? 

[Ali_A]

@SamCrawford 

The guidance at the time your order was placed said "Within 21 days", however if stock is arriving from the manufacturer faster than originally anticipated this would explain why the tracker estimated date is sooner 😃

Ali

[SamCrawford]

@Ali_A , thank you for the update. Out of interest do you see data not available to the sales team? I ask, as on the 13th at the time of order I was told there was stock available, I even changed the memory to make sure. It appears as though what was told to me was not accurate. I am aware of people who ordered the exact same model, spec and colour receiving theirs on the 20th. 
I appreciate your support here. I am aware that people on the 20th got new dates provided that are staggered for example 27-1st which is what mine says and then others had 4-8th etc etc. If stock was not coming in this week would we have been notified / had the expected delivery dates changed yet? 

Sorry for the questions i have ADHD / Autism, and want to check my understanding. 

thanks. 
sam. 

[SamCrawford]

@Ali_A  just a DPD notification, thanks for your support. 

[Ali_A]

@SamCrawford  

That's fantastic news, thanks for updating me with this. Glad you are due to receive your device quicker than the expected time. 

Ali