Delivery

[Teaganmckenna_]

Hi. When I put in my order reference and my email it says thats something is wrong and it doesnt work. So I am unable to track my device. 

[Northerner · Accepted solution]

Hi @Teaganmckenna_ 

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks 

[Pinky88]

I am having the same issue. I have the order number on the initial email, nothing else since and my order number brings up that there is something wrong when I try to add it to tracking or order history. 

[Leanne_T]

Hi @Pinky88 

Thanks for coming to the community. 

When did you place the order? Which accessory or device have you ordered including colour and memory size? 

Thanks 🙂

Leanne.

[Pinky88]

I placed my order on Friday. iPhone 18 pro max in burgundy 512gb memory. I am expecting the long wait time which is fine. 

however I have just spoken to them and looks like there’s been a glitch as my order shows as cancelled but it was never actually processed 😞 lots have been affected but no emails have been sent but we should get our refund. I need to do a reorder now and be 4 days further behind for my delivery than I already am 😞

[Leanne_T]

Hi @Pinky88 

I'm really sorry to hear this has happened with your order and appreciate you coming back and letting me know. 

Leanne. 

[sgk123]

I had this but got a text yesterday and now it’s still not showing anything!

[Pinky88]

I never received a text which concerned me so phoned yesterday. When did you order? May be worth giving them a call.