DPD delivery PIN sent to an old Apple Watch number – no tracking details

[Unspeakablemen]

Hi,

I need some help with my EE order.

My order number is [Removed].

DPD attempted to deliver my Apple Watch today, but I received no DPD tracking SMS, no tracking email and no delivery PIN.

The problem is that the PIN appears to have been sent to the mobile number associated with my previous Apple Watch, which I no longer have access to. I now have a different Apple Watch on a separate EE plan.

I have my driving licence/ID available, but I understand that DPD may require the PIN for delivery.

Could an EE moderator please check my order and provide the DPD tracking number, and advise whether the delivery PIN can be sent to my current mobile number or whether there is another way to complete the delivery?

Thank you.

Urgent – DPD delivery PIN/tracking missing

Hi, I need help with order [Removed].

DPD attempted delivery today, but I received no tracking SMS/email and no PIN. The PIN appears to have been sent to an old Apple Watch number that I no longer have access to.

Please can an EE moderator check my order and provide the DPD tracking number and arrange for the PIN to be sent to my current mobile number?

I have ID available, but I need to know how I can complete the next delivery without access to the old number.

Thanks.

please add my current number t

[Mod Edit - Order number removed]

[Unspeakablemen]

Hi, I understand the order number has been removed for privacy.

Could an EE moderator please contact me by private message? I need help updating the delivery contact details for my DPD delivery, as I no longer have access to the old Apple Watch number.

Thank you.

[Schockwave · Accepted solution]

@Unspeakablemen ,

You would need to ring customer service and speak to them, as they are the only ones who have account details.

[Unspeakablemen]

Hi, I have another question regarding my EE Apple Watch delivery.

DPD attempted delivery today, but I did not receive the delivery PIN.

However, at 13:45 today I received a message saying:

“XXXXX is your verification code for DPD”

The code is 5 digits, not 4 digits, and the message appeared on both of my iPads.

Could someone please confirm what this 5-digit DPD verification code is for, and whether it could be related to my Apple Watch delivery or be used by the DPD driver?

I am trying to understand why I received this code after the delivery attempt.

Thanks.

[Alex_H]

Hi @Unspeakablemen,

Thanks for visiting the EE Community

I would definitely recommend following @Schockwave's advice so that a member of our team can share the tracking link and update the contact number for the delivery for you.

Those other texts don't sound related to the DPD delivery. The DPD delivery PIN will be 4 digits and will just be sent to the number set down as the contact number for delivery and not any alternatives unless you get in touch to update it. 

The text you have recieved does sound a bit suspicious, do they show as sent from DPD, can you see previous message history from DPD in the same message chain ? Had you created a DPD account or were trying to login to a DPD account, as it sounds like those could be one time PIN for a login attempt. 

Alex