DPD Pin Code - Incorrect Mobile Number

[Jah8]

I’ve just tried to take delivery of a Switch 2 and was asked for a PIN code which I’ve never received.

Checking the order the mobile number on the order isn’t mine, any of my families (all on the same EE account) or any number I know. It’s a guy at the other end of the county (I called him) who I’ve never met.

Speaking to EE they’ve said that the only thing I can do is e-mail the relevant team with a response time of two working days. Does anyone know if there’s a faster way to get through to someone? None of the menu or contact options seem remotely relevant and the people you speak to say they can’t see the order.

[WILLI666]

Yes, no pin has been sent, nothing on the DPD app and I have received one email from ee with the tracking number and nothing else, I’ve had to pay £10 to have it redelivered on Saturday and still have no pin, the numbers on my ee account and DPD match but nothing on the app , getting in touch is a frustrating experience as none of the options are relevant to my situation and the DPD app crashes each time I try to use the chat feature, terrible experience all round and I work for BT

[Katie_J]

Good morning @WILLI666. 

Have you received a message from DPD today?

You should receive a text with your one hour delivery window and your PIN code.

Katie

[WILLI666]

They transposed a number so I can’t get the pin, my numbers are the same across both ee and DPD as I’ve checked, DPD came but said I couldn’t have it without a pin, rang DPD who told me to ring ee who I can’t get through too as it’s Saturday or I haven’t got an ee number..is there a number to contact to get the correct number sent to DPD as this is getting on my nerves, and I’m out of pocket for a Saturday delivery 

[Katie_J]

Hi @WILLI666. 

I absolutely understand your frustration. 

If you don't already have an EE account with us please call 0800 956 6000. 

Katie

[WILLI666]

Thanks I went through to the lost phone team and they changed my number and my pin came through straight after, bit of a faff but it’s now getting dropped off at work . Third time lucky

[Peter_W]

Thanks for coming back to let us know, @WILLI666 

I'm glad to hear that our team managed to get that sorted for you in the end.

Peter