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Confirmation

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SammyBoy89
Visitor

‎28-11-2024 10:39 AM - edited ‎28-11-2024 10:45 AM

How long should I wait for a confirmation email ?

Would expect it immediately 

Upgraded early no money taken 

want to know it's actually gone through 

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Linzi_H
EE Community Support Team

‎28-11-2024 12:43 PM

Hi @SammyBoy89 

Welcome to the community.

Any email confirmation should arrive within 24 hours. If nothing has come through, don't forget to check any junk/spam folders too.

If there was a payment and nothing has been taken from your bank account, then I would suggest calling us directly to see if the upgrade has been a success.

Linzi 

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Linzi_H
EE Community Support Team

‎28-11-2024 12:43 PM

Hi @SammyBoy89 

Welcome to the community.

Any email confirmation should arrive within 24 hours. If nothing has come through, don't forget to check any junk/spam folders too.

If there was a payment and nothing has been taken from your bank account, then I would suggest calling us directly to see if the upgrade has been a success.

Linzi