Confirmation email.

[Jdunn3]

Good evening, just order a new pay monthly phone, at the confirmation screen it just said thanks for your order got the email and it says ‘call us to discuss’ but when looking at the actual email it mentions nothing about calling them just they will be in contact when my order is on the way. Any reason I need to call them? Or is it just a typo?

[Northerner · Accepted solution]

Hi @Jdunn3 

You'll need to phone to verify some information or your order will not proceed.

Thanks 

[Jdunn3]

Is it a failed credit check ? Or just basic information?

[Northerner]

Hi @Jdunn3 

No idea you'll need to speak to EE. 

Thanks