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BT Broadband customer

YiannisKyr
Valued Contributor
Valued Contributor

‎29-01-2023 01:10 PM

I'm a BT broadband customer and I can get and ee sim plan deal. When I'm choosing the sim plan i want from ee site (automatic transfer) is asking if I'm a customer which i am and when i  log in i get transferred to ee deals which are more expensive. 

Did anybody had the same problem and any solution to this please?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-01-2023 03:49 PM

@YiannisKyr : Don't login to your MyEE when it asks. It is wanting to know if your are already an EE cust for an EE mobile phone or SIM contract, nor a BB contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP