Apple ultra watch order

[Amanda1967]

Ordered my ultra watch over the phone on the pre order day and received my pre order confirmation 👍  Had another email a week later saying order on track but no delivery date 🤷🏻‍♀️. They launch on Friday ,anyone else waiting like me . 

[Christopher_G]

Thanks for ordering, @Amanda1967. 🙂

DPD will be in touch with you the morning of delivery. Hope you love it, when it arrives. 

Chris

[Reign_in_Beard]

I ordered mine on the phone when preorders went live. Phoned at 1, but didn’t speak to anyone until half past. Was told it would arrive on the 23rd, by the time it completed she said it was on back order. First come first served. I haven’t received an order confirmation at all, not via email or text. Contacted live chat who said order was showing on system. Didn’t give me an order number and still haven’t received any confirmation at all. So I’ve no idea when mine is coming. I’m assuming it went through ok, as the payment has been taken.

[Christopher_G]

Thanks for ordering, @Reign_in_Beard.

I'm glad the customer service team were able to confirm your order. The fact that your payment has been taken confirms that too.

Chris

[Amanda1967]

The £190 was taken out on the pre order day and had email and update email so fingers crossed for this Friday 😊😊

[Reign_in_Beard]

That’s just it, they’ve just said there’s an order showing. But for some reason my account is now showing a credit for £196, although I’ve paid £200. I’ve no idea what’s happening. I’ve spoken to an agent and via live chat but no one can send me an order confirmation as they said I should have had one, but I’ve received nothing, nothing in spam either. I’ve always received order confirmations in the past. But nothing this time. Don’t have a order number so I can’t track progress or anything.

[Reign_in_Beard]

I hope you get yours Friday. No idea about mine. I ordered with the black/grey trail loop which I know are in short supply. So who knows!

[Amanda1967]

Snap me also. The grey black loop in a small to medium . Just be my luck if it went the same as my phone from Apple that’s delayed till 10th October . It’s all a waiting game. 

[cseaman]

Ive had £190 taken from my account and an order confirmation email provided. The £190 is now showing as a credit on my account (no idea why!) and having called in today, I've been told that dispatch will be at least 28 days beyond the 23rd!!

[Amanda1967]

That’s great 🤦🏻‍♀️ if I don’t hear anything by Thursday night think I will give ee a ring on Friday morning. Same every year ,is it Apple or EE ,happy to take your money and earn the interest but make you wait .