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Apple Ultra Watch 2 Order

ONEIGHBOUR
Investigator
Investigator

‎12-10-2023 10:28 AM

I ordered an Apple Watch Ultra 2 a while back (19/09/23) and am still waiting on the order. I have called 150 who advise it can be up to 28 days for the watch to arrive. I have checked the website and EE state dispatch within 1 day. So I thought I would check my order online and I get this 

ONEIGHBOUR_0-1697102778705.png

Is anyone else experiencing this issue? I must admit I am getting pretty fed up with calling up and being passed around departments and not getting any straight answers, especially with that new visual service thing they've added!

0 Helpful
12 REPLIES 12
Leanne_T
EE Community Support Team
In response to LeeBfc

‎12-10-2023 02:31 PM

Hi @LeeBfc 

If the order tracker is not showing any details, can you try using the mobile number if you are currently using the email address. 

Once the order has been dispatched you will receive tracking details from DPD for the delivery. 

Leanne

LeeBfc
Contributor
Contributor
In response to Leanne_T

‎12-10-2023 02:58 PM

i just tried that and still get same message?

 

0 Helpful
Leanne_T
EE Community Support Team
In response to LeeBfc

‎12-10-2023 03:16 PM

In this case, please contact us on 0800 956 6000 and the team can check the tracking details for you @LeeBfc 

Leanne.