Anytime upgrade returns pack hasn’t arrived

[Russell1982]

Hi 

I’ve recently upgraded my iPhone via anytime upgrade but my returns pack to send my old phone back hasn’t arrived ???any ideas on how to get it without spending hours on the phone ?it’s been 2 weeks now 

Many Thanks 

Russ

[James_B]

Hi @Russell1982,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to chase this up for you.

You can chat with them online at Contact us about your mobile phone (ee.co.uk).

Hope this helps.

James