Add another line for my wife

HugoRodier · ‎24-10-2026

Hi,

I have moved to the UK two months ago and bought a 24 months plan 5G+ unlimited with EE.

My wife has finally joined me and I am looking to another line for her and use the discount for multiple lines.

However, whether it is on EE app or the Website EE account, it does not let me add another line or purchase another E-sim.

Why is that ?

Schockwave · ‎24-10-2026

Hello @HugoRodier ,

Welcome to the community,

You will need to ring customer service and see if they can allow you to add her now, as they do require to see that payments are good for at least three months usually before adding another account and will do a credit check first, so by giving customer service a call they should be able to let you know. When ringing them, please press option 2, as you then have the option to speak to one of the guides, should not take long or you can press a number for them to ring you back instead of waiting on the phone, they usually tell you how long the wait is too.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.

View solution in original post

Schockwave · ‎24-10-2026

Hello @HugoRodier ,

Welcome to the community,

You will need to ring customer service and see if they can allow you to add her now, as they do require to see that payments are good for at least three months usually before adding another account and will do a credit check first, so by giving customer service a call they should be able to let you know. When ringing them, please press option 2, as you then have the option to speak to one of the guides, should not take long or you can press a number for them to ring you back instead of waiting on the phone, they usually tell you how long the wait is too.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 7953 966 or +44 330 123 1105.