Absolute joke of a service

[Andreapppp]

So my phone had broken so I ordered a new device. Explicitly made it clear that I would not be able to access any messages or anything sent to the number registered with my EE account because it's broken. When actually trying to order the phone, I was pressured into trading in my broken device, despite me saying numerous times I will keep it because it's insured. DPD arrive and refuse to give me my phone because the pin to confirm I am who I say I am was sent to the broken phone. DPD were utterly disgusting and as far as I'm concerned EE can't even organise the simple delivery of a phone - and even charged me deliery for this awful service. Cannot get through to anyone on the phone so I'm glad you continue to inconvenience customers

[Katie_B]

Hi @Andreapppp. 

Thanks for coming here. 

I'm sorry to hear of your recent experience when ordering an upgrade. 

When trying to contact our customer care team what number are you calling?

Katie

[Schockwave]

@Andreapppp , if you have another device, such as IPad, linked to your phone, you should have DPD app there and should be able to receive the pin, also if you log-in to DPD via the website with your details, you should be able to see the PIN number.