EE Perks Portal Account 'Deactivated'

[Mears_WEM]

I signed up to EE Perks Portal through my work email a few months back and verified my account at the time. I have just recently tried to get a code to buy a new contract and when I attempt to login it says that my account has been deactivated because I did not verify in time!

I have tried changing the password, re-registering with my work ID and calling customer services but I am still having the same issue.

Can anyone help!? It seems to be more hassle than it is worth now.

[Mears_WEM]

Hi, I am also having the same problem and I have tried contacting EE Customer Services but they stated that they could not help me as it was a problem to be sorted out by BlueLightCard CS.

Please can you provide any help at all!?

[Leanne_T · Accepted solution]

Hi there @Mears_WEM

Thanks for coming to the community.

I have replied to your private message now.

Hope to hear back from you soon 🙂

Leanne.

[Ammo23]

Hi Leanne,

My wifes Perks account has been deactivated and she is unable to logon. Please could you advise on this? I have tried resetting the account and have called EE and they have directed me to the community to resolve.

Any help would be appreciated.

Thank you

[Leanne_T]

Morning @Ammo23

Thanks for coming to the community.

To help you with your perk account, I have sent you a private message on here for some extra details.

Speak soon.

Leanne.

[SianBH]

Hi Leanne,

I've tried to sign up to the EE Perks Portal, but we keep getting:

Your account has been deactivated as your registration was not completed within the allowed time frame.

Are you able to assist with this please?

Thanks,

Sian

[Leanne_T]

Hi there @SianBH

Thanks for coming here 🙂

I can certainly help you get your perk account looked into, to do this I have sent you a private message on here for some extra details.

Speak soon.

Leanne.

[CorrinaST]

Please can you help me with this also, I am having exactly the same issue. Won't let me re register, HR say it is not their issue and they cannot resolve. Thanks

[Christopher_G]

Hi @CorrinaST

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

[Mattmatt1]

Hi

I am having the same issue 🙂 

Matt