100% Upgrade Fee Waived

[CallumRoy]

Hi all, when trying to upgrade to the iPhone 13 Pro Max I still have to pay the £508.37 to upgrade.. but yet I have this. I have tried selecting the iPhone without trade-in fee.

[Katie_B]

Hello @CallumRoy. 

Could you please provide more information regarding what it is you have?

Are you on an Annual Upgrade?

Speak soon, 

Katie 🙂

[CallumRoy]

Hi Katie,

it’s the 100% upgrade fee waived as like a “treat”. I think I’m on the annual upgrade? Contract is for 2 years… how do I find out?

[Katie_B]

Hi @CallumRoy. 

You can check your current plan and upgrade information by logging in to your My EE. 

Katie 🙂

[CallumRoy]

Hi @Katie_B 

think this is it?

regards,

callum

[CallumRoy]

Not sure if the photo worked..

Thanks for your loyalty Callum!

Treat yourself early

Get 100% off Early Upgrade fee. There's never been a better time to upgrade.

Your contract started - 29/04/2020

Available from 16/03/2022Standard Upgrade

• Make changes to your current plan.
• Home delivery or collect from store.
• Select a new phone or switch to SIM only 45 days before your plan expires.

Your contract ends - 29/04/2022

[Katie_B]

Hello @CallumRoy. 

Thanks for providing this information. 

I would recommend giving us a call so our upgrades team can take a look at this for you. 

Katie 🙂

[Alana85]

mines is doing the exact same, says i can have a free upgrade but when i go through the process it still says I need to pay the early upgrade fee

[Chris_B]

@Alana85  Then do as @CallumRoy  was requested to do call Customer services about this so they can look in to it.    This is a public forum that doesn’t have access to your account. 

[Lukeylfc90-]

Give the upgrades team a ring. You’ll see on the app in very small print says 100% off upgrade fee when you trade in your current phone. It’s not something for nothing there’s always a catch 😂😂