unable to verify email for ee perks

[leigh1290]

I am unable to verify my email for ee perks. I have a valid email address however when i click the link to verify it says it is not authorised. 

[Leanne_T]

Hi @leigh1290 

Thanks for coming here. 

Are you using the work email as your login email for the EE Perk Portal? 

Thanks.

Leanne 🙂

[Lauralou81]

I'm having exactly the same issue the email address provided is my NHS one and that is where the validation link goes to, but when i click on it and login it says the email address needs validating. I've tried several times and it goes round in circles.

[Leanne_T]

Hi @Lauralou81

How long ago did you register for a perk account? 

Did you validate the email address when you registered? 

Leanne.

[Lauralou81]

I only tried to apply last week and it won't let me validate the email address from the link. I receive the validation email fine, but when I click on the link to validate it, I have to login and once logged it the message says the email address needs to be validated. I've tried this several times and it happens everytime.

[Leanne_T]

Hi @Lauralou81

Are you using the same email address the verification email went to? 

Can you try opening the link in another browser, does this work? 

Leanne 🙂