tnt sports cannot re-activate

[dentos]

For a week now, EE de-activated my TNT sports subscription, and the links to re-activate just dont work.  Also when I go into my account the page for add ons is corrupted and does not show any options

[Christopher_G]

Hi @dentos 

Welcome to the community.

I'm sorry that you're having this problem. If you speak with our Mobile Care team on 150, they'll be able to check everything on our end to make sure that it's set up again.

Chris

[dentos]

Hi Chris

had about ten conversations Chris. You need to fix your add-on issues as technical team no use other than sending me activation links that done work.  

[eeuser169]

I'm having the exact same issue

[dentos]

I have even spoken to tnt, and they are escalating with EE, but it’s clearly an EE problem as I can’t even get into the ‘add ins’ page on my EE account…

shambolic to be honest 

[eeuser169]

Any update on this?  The problem still persists 

[Katie_B]

Hi @eeuser169. 

If you are still unable to active this, I'd recommend getting back in touch. 

Our customer care team who have account access will be able to look into this further/provide you with an update. 

Katie

[eeuser169]

I've spoke to live chat twice and technical support 3 times on the phone. They all end up passing me to Discovery Plus customer services despite me telling them not to. D+ can't help as I don't have an active subscription. I don't have an active subscription because your website won't let me activate it