"EE Perks" discount code not being accepted?

[martin2345uk]

Hi,

I am trying to get a new SIM only contract with an EE Perks discount code (via my work). However none of the SIM only plans accept it! It just says:

Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already applied.

These SIM only plans are not discounted (£48 a month!) so does anyone know what the issue is please?

Thank you!

[Katie_B]

Hello @martin2345uk. 

Thanks for coming here. 

Are you looking to purchase a new line or are you just joining EE?

If you are purchasing an additional line does 10% multi line discount show in your checkout box?

Katie

[martin2345uk]

Hi,thanks for the reply. I’m looking to join EE as a new customer. Literally none of the plans allow me to use the code so I’m a bit baffled!

[martin2345uk]

Here is what happens when I try to use the code...

There is nothing discounted about that plan, right..? Unless I am missing something?

[Katie_B]

That's strange @martin2345uk. 

Thanks so much for confirming with a screenshot. 

Please give us a call on 0800 956 6000, our sales team should be able to help process this and apply your discount code. 

Katie

[martin2345uk]

So they "guide" I just spoke to says that, because I got the perks code from my work, I would only be able to use it if I take out a "Business" plan..?! That can't be right surely?

[martin2345uk]

Okay now I am through to someone else who says I need to order the plan without the discount then once I get it, call up and get the discount applied... I will do this, seems a bit longwinded though?

[martin2345uk]

Okay so today I received the SIM and I called up and the nice lady I spoke to applied the Perks discount but how do I know /where do I see that it's been done? I got her to send me a text message to say she'd done it but can I see it online anywhere?? I don't wanna get to the end of the 14 day cooling off period, find it's not actually gone through and then be unable to cancel!

Thanks!

[Peter_W]

Hey @martin2345uk, I'm glad to hear that your SIM has arrived and you managed to give our team a shout. 

If you're able to log in to the EE app and select Manage > Mobile and SIMs, then scroll to add-ons, does a discount show in here?
Peter

[martin2345uk]

I think it's all good, I got a text today from EE confirming my line rental is reduced by 20% until the end of my contract term, yay!